ADA Fastfix Delivery Information
Delivery of Goods
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be effected in one or more instalments. Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur and additional charge of £10.
International Delivery charge will be quoted on individual orders.
If an item on a delivery is damaged, make a note of the damaged item on the paperwork and email firstname.lastname@example.org with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the redelivery of those items. For large pallet deliveries please be aware that the costs will be considerably higher than the fee you are charged for delivery.
The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because the driver cannot drop at your door then you will be charged the actual delivery costs and the collection fees. (This will apply to large, bulky item orders arriving on pallets. Smaller parcels can usually be delivered on foot by the driver.)
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries.
If for any reason expected delivery will exceed 14 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order.
In certain circumstances where large bulky items are being ordered for delivery to very remote locations, or locations we are unable to deliver to on our normal transport routes there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.
For bulk purchases the driver will break down the pallet and move the individual items to a single location of your choice outside the property. The drivers may be prepared to assist with moving the items into the property but this is entirely at their discretion, they are not obliged to do this.
The delivery will be made by a single driver, so if the items you have ordered are heavy please ensure that an able bodied person is available to assist the driver with the carrying. For Health and Safety reasons the driver cannot carry heavy items on his own.
Without prejudice to the statutory rights afforded to consumers under English Law, www.adafastfix.co.uk accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it’s control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered.
In such cases www.adafastfix.co.uk will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from www.adafastfix.co.uk with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.
In a situation where multiple products have been ordered, delivery time will default to 2-3 working days if a single item is not in stock.
Items that are next working day delivery will only be next day if ordered before 3.00pm.
Our delivery charges are as follows:
Orders under £100 including VAT will incur a £10 carriage charge
Delivery charges will be added at the checkout