ADA Fastfix Returns Policy

Returns Policy – Returns Form & Returns Number

You must email orders@adafastfix.co.uk and request a returns number so that we know to expect your returm.
You agree that if you send a return to us without a returns number you will pay a £20 administration fee to cover the additional work involved in processing your return.

Returns Policy – Faulty Goods

Any guarantee periods longer quoted on the website for particular products are provided by the manufacturer and are not in any way endorsed or backed by ADA Fastfix Limited. We pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with ADA Fastfix Limited. For the avoidance of boubt if the manufacturer becomes insolvent you accept that the additional guarantee is lost.

In many cases the manufacturers provide an after sales team of engineers who will come out and fix any problems that you may have with their products. If such a service exist’s we will provide you with the telephone number of the manufacturers after sales team and to speed up the process you can make the necessary arrangements directly with them. In the event that you are not satisfied with the service they provide then please contact us and we will endeavour to resolve any problems for you.

All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection. For large pallet deliveries please be aware that the actual cost will be considerably higher than those you were originally charged for delivery. If the product has been used for an extended period of time and no fault is found you will not be refunded and the product will be returned to you.

Returns Policy

If you change your mind about the product when you receive it, you have 3 working days after delivery to inform us that you would like to return the item for a refund.
It is your responsibility to ensure that returned goods reach us in good condition. They should be well packed and sent to:
ADA Fastfix Limited, Unit 10, Merlin Centre, Lancaster Road, High Wycombe,Buckinghamshire,HP12 3QL

For large pallet deliveries please be aware that the costs to send them back will be considerably higher than the standard price you were originally charged for delivery.
We suggest that you take out carrier insurance on any items you send back to us.
PLEASE DO NOT WRITE OUR ADDRESS OR ANYTHING ELSE ALL OVER THE PRODUCT PACKAGING AS THIS COULD INVALIDATE YOUR RETURN AND YOU MAY NOT BE REFUNDED.

To obtain a returns number please email : orders@adafastfix.co.uk
The Consumer Protection (Distance Selling) Regulations 2000 / Returns Since 31 October 2000 UK consumers now have the right to cancel their order within a “cooling off period”, this “cooling off period” is for 14 working days starting the day after delivery. Cancellation must either be in the form of email to orders@adafastfix.co.uk If you cancel your order under these provisions you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for the costs in recovering the goods. You must make sure the goods remain undamaged and unused.