Terms & Conditions

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.

Order Acceptance and Processing

All orders are accepted when your credit/charge/debit card is processed. Any email or other acknowledgment of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email. reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

Cancellation of Orders

If you cancel your order you will be given a cancellation number.

To cancel please email: You must keep a record of this number. Orders are only cancelled once this number is provided and any claims that an order was cancelled will not be entertained unless a cancellation number can be quoted. Orders cannot be cancelled once the order has been given to our warehouse for picking and packing. If you no longer require goods that have entered our warehouse system you will have to return them under the Returns Policy. Please note that if you return the goods within 3 days in accordance with the Distance Selling Regulations then no restocking charge will be made.

Delivery of Goods

The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be effected in one or more instalments. Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur and additional charge of £15.00.

If an item on a delivery is damaged, make a note of the damaged item on the paperwork and email with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the redelivery of those items. For large pallet deliveries please be aware that the costs will be considerably higher than the fee you are charged for delivery.
The delivery drivers are not insured to take their vehicles on roads other than public highways.

If you live in a remote location and your home is not on a public road, e.g if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because  the driver cannot drop at your door then you will be charged the actual delivery costs and the collection fees. (This will apply to large, bulky item orders arriving on pallets. Smaller parcels can usually be delivered on foot by the driver.)

Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries.
If for any reason expected delivery will exceed 14 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order.
In certain circumstances where large bulky items are being ordered for delivery to very remote locations, or locations we are unable to deliver to on our normal transport routes there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.

For bulk purchases the driver will break down the pallet and move the individual items to a single location of your choice outside the property. The drivers may be prepared to assist with moving the items into the property but this is entirely at their discretion, they are not obliged to do this.
The delivery will be made by a single driver, so if the items you have ordered are heavy please ensure that an able bodied person is available to assist the driver with the carrying. For Health and Safety reasons the driver cannot carry heavy items on his own.

Without prejudice to the statutory rights afforded to consumers under English Law, accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it’s control, or its decision on reasonable grounds not  to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered.
In such cases will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.

Pricing Errors
In the event that there is a pricing error on the website then will not be bound to honour any orders made at that price.

Disclaimers and Limitations on Liability

Without prejudice to statutory rights afforded to purchasers of products, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an “as is” basis with no warranty, and in particular, the company does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of viruses or other damage. Price and availability information is subject to change without notice. Products purchased from and related services, which are provided by or its storage and delivery partners, are warranted in accordance with law, and nothing herein is to be taken to exclude or restrict any rights, which applicable law grants to consumers in respect of such products or services. Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly. Such warranties etc. are not enforceable against, but only against  the person giving them. are retailers and not technical experts in the field of DIY. All staff are instructed not to give any form of technical advice. If you have a technical query it should be directed to a suitably qualified professional. You agree that any advice given by a member of will not be relied upon without verification with a suitably qualified professional. accepts no responsibility for any damage caused by your reliance on any such advice.

Except as provided above there are no other warranties, conditions or other terms, express or implied, statutory or otherwise, and all such terms are hereby excluded to the maximum extent permitted by law accepts liability for any indirect or consequential loss if it arises from the negligence of, or its servants and agents, up to a limit in relation to any one event or series of events arising from a common cause, of five thousand pounds (£5000).

Returns Policy – Returns Form & Returns Number

You must email and request a returns number so that we know to expect your returm.
You agree that if you send a return to us without a returns number you will pay a £20 administration fee to cover the additional work involved in processing your return.

Returns Policy – Faulty Goods

Any guarantee periods longer quoted on the website for particular products are provided by the manufacturer and are not in any way endorsed or backed by ADA Fastfix Limited. We pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with ADA Fastfix Limited. For the avoidance of boubt if the manufacturer becomes insolvent you accept that the additional guarantee is lost.

In many cases the manufacturers provide an after sales team of engineers who will come out and fix any problems that you may have with their products. If such a service exist’s we will provide you with the telephone number of the manufacturers after sales team and to speed up the process you can make the necessary arrangements directly with them. In the event that you are not satisfied with the service they provide then please contact us and we will endeavour to resolve any problems for you.

All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection. For large pallet deliveries please be aware that the actual cost will be considerably higher than those you were originally charged for delivery. If the product has been used for an extended period of time and no fault is found you will not be refunded and the product will be returned to you.

Checking Deliveries For Shortages Notifying ADA Fastfix

You agree to examine the delivery and report any missing items within 2 days of delivery. We will not accept liability for any shortages if they are not reported within this period.

Checking Goods For Carrier Damage and Notifying ADA Fastfix

(Please note that the following applies to carrier damage, which should be visible from external damage to the packaging. It does not apply to faulty goods, you are allowed a reasonable period to examine goods for faults after delivery)

For small item deliveries that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage as soon as possible and notify us of any damage within 2 days of the delivery. If the package looks damaged then sign the paperwork with the word “damaged” but please be aware carriers will not wait for you to check the items thoroughly. If we are not notified of damage within 2 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 2 days.

For bulky deliveries that arrive on pallets you agree to check the goods for visible transit damage before signing the drivers delivery note. If you sign for the goods, even if you write the words “Unchecked” or similar on the delivery note, then you are accepting that the goods arrived without obvious external damage to the packaging and later claims for carrier damage will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and email with the details as soon as possible.

If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you accepting goods and signing a delivery note without checking the goods for carrier damage.

Returns Policy

If you change your mind about the product when you receive it, you have 3 working days after delivery to inform us that you would like to return the item for a refund.
It is your responsibility to ensure that returned goods reach us in good condition. They should be well packed and sent to:

ADA Fastfix Limited, Unit 10 Merlin Centre, Cressex Business Park, Lancaster Road, High Wycombe, Buckinghamshire, HP12 3QL.
For large pallet deliveries please be aware that the costs to send them back will be considerably higher than the standard price you were originally charged for delivery.

We suggest that you take out carrier insurance on any items you send back to us.

To obtain a returns number please email :
The Consumer Protection (Distance Selling) Regulations 2000 / Returns Since 31 October 2000 UK consumers now have the right to cancel their order within a “cooling off period”, this “cooling off period” is for 14 working days starting the day after delivery. Cancellation must either be in the form of email to If you cancel your order under these provisions you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for the costs in recovering the goods. You must make sure the goods remain undamaged and unused.

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that you credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1988.

You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is only done to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

External Sites

This site may contain links to other site on the internet that are owned and operated by third party vendors and other third parties (the “external sites”). is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to ‘cookies’, personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.

Publication of Comments Online

You agree that we may publish any comments that you send to us concerning the quality of our service or products on our website. We may use your name and town of residence, but we will not publish your email address, telephone number, website address or street address.
We aim to exceed our customers expectations as often as possible, however there may be rare occasions when a customer feels that they have not been treated fairly.

If this is the case you agree that before any posting any negative comments on any website, newsgroup, blog or other online resource you agree to write to the customer services manager explaining the problem and allowing them 14 days to investigate and resolve the problem and/or respond in writing. If you are still unsatisfied then you agree to include the customer services reply in any online publication you make, to provide any readers with a balanced view.
Needless to say publication of negative material that is untrue will result in an action for libel against the publisher.


All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to ADA Fastfix Limited or its licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with or using this site as a shopping resource. Any other use of material on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.